Shipping policy

Shipping Policy

Loom & Living delivers every rug free of charge to all pincodes across India.

Last updated: 21 September 2026. This shipping policy applies to all orders placed on https://loomliving.in with Threada Living Private Limited, trading as Loom & Living ("Loom & Living", "we", "us", "our"). By placing an order you agree to this policy.

1. Coverage and charges

1.1 We deliver to all pincodes across India. We do not currently ship outside India.

1.2 Shipping is free on all orders, irrespective of order value, rug size or destination. No shipping charge will be added at checkout.

1.3 In the rare event that your pincode cannot be served by our courier partners, we will inform you before dispatch and offer either a full refund of the amount paid or an alternative delivery arrangement agreed with you.

2. Dispatch location and carriers

2.1 Rugs are dispatched from our fulfilment locations in Bhadohi and Noida, Uttar Pradesh.

2.2 Deliveries are made through independent third-party courier and logistics partners (currently Blue Dart). We may change courier partners at any time without notice.

3. Processing and delivery timelines

3.1 In-stock rugs are dispatched within 1 to 3 business days of order confirmation and are delivered within 5 to 7 business days after dispatch.

3.2 Made-to-order and custom rugs are dispatched within up to 90 days from receipt of the deposit and confirmation of all design details, as stated on the product page, and are delivered within 5 to 7 business days after dispatch.

3.3 "Business days" means Monday to Saturday, excluding Sundays and public holidays in India.

3.4 All timelines are estimates and not guarantees. They may extend for remote or hard-to-reach locations, festive periods, adverse weather, strikes, courier delays or other events beyond our reasonable control.

3.5 Our rugs are handmade. Production time for made-to-order rugs depends on the artisans' schedule and the design. We will notify you by email of any material delay. If we have not dispatched your made-to-order rug within 30 days after the outer production date stated on the product page, you may cancel the order and receive a full refund of all amounts paid, including the deposit.

4. Order confirmation and tracking

4.1 You will receive an order confirmation by email after checkout. An order is accepted only when we send that confirmation and, for made-to-order rugs, when we have received the deposit.

4.2 Once your order is dispatched, we will send tracking details by email. Tracking information depends on the courier's systems and may take some hours to update.

5. Delivery process

5.1 You must provide a complete and correct delivery address and a working phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.

5.2 Delivery is made to the doorstep or building entrance of the address given. Our couriers do not carry rugs upstairs, unpack, place or install them unless you have agreed otherwise with us in writing.

5.3 Couriers will ordinarily make up to three delivery attempts. If delivery fails because the address is wrong, no one is available, or you refuse the parcel without a valid reason, the parcel will be returned to us. We may then cancel the order and refund the amount paid less the actual forward and return shipping costs we incurred. Re-delivery, if you request it, will be at your cost.

6. Inspection on delivery

6.1 Please check the outer packaging before accepting the parcel. If it is visibly damaged, opened or tampered with, record this on the courier's delivery receipt, take photographs, and follow the damage-claim steps in our Return and refund policy (clause 12).

6.2 Please keep all original packaging until you are satisfied with your rug, as it is required for any return or claim.

7. Risk and ownership

7.1 Risk of loss or damage passes to you on delivery. Ownership of the rug passes to you only when we have received payment in full.

8. Multiple items

8.1 If you order several items, they may be dispatched separately and arrive on different dates. No additional shipping charge applies.

9. Rug packaging and settling

9.1 Rugs are shipped tightly rolled or folded. Creases, ripples, curled edges or a slight packaging odour on arrival are normal and typically relax within a few days once the rug is unrolled and laid flat. These are not defects.

10. Events beyond our control

10.1 We are not liable for delay or failure to deliver caused by events beyond our reasonable control, including natural disasters, pandemics, government orders or restrictions, strikes, curfews, riots, transport or courier network disruption, or supplier and artisan unavailability. We will keep you informed and use reasonable efforts to deliver as soon as practicable.

11. Contact

For delivery questions, email support@loomliving.in or call +91 7037919944, with your order number. Threada Living Private Limited, Registered Office: H. No. 19/11, RTO Road, Sector 11, Shastri Nagar, Meerut, Uttar Pradesh 250004. GSTIN 09AAMCT8907A1Z5.