Contact information

 

Contact Information

 

You can reach Loom & Living by email at support@loomliving.in or by phone on +91 7037919944.

Last updated: 21 September 2026.

Business details

  • Business name: Threada Living Private Limited (trading as Loom & Living)
  • Website: https://loomliving.in
  • Email: support@loomliving.in
  • Phone: +91 7037919944
  • Support hours: We have not set fixed support hours yet. We reply to emails and calls as soon as we can, and will publish our hours here when they are decided.
  • Registered office: H. No. 19/11, RTO Road, Sector 11, Shastri Nagar, Meerut, Uttar Pradesh 250004
  • Principal place of business (GST): Ground Floor, D-9, Vyapar Marg, Sector 3, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301
  • GSTIN: 09AAMCT8907A1Z5

When you write to us about an order, please include your order number and the name and phone number used at checkout so we can help you faster.

Grievance Officer

If you have a complaint about an order, a product, your personal data or anything else, please write to our Grievance Officer.

  • Name: Saim Ahmed Ansari
  • Designation: Grievance Officer
  • Company: Threada Living Private Limited (trading as Loom & Living)
  • Address: H. No. 19/11, RTO Road, Sector 11, Shastri Nagar, Meerut, Uttar Pradesh 250004
  • Email: support@loomliving.in
  • Phone: +91 7037919944

How to raise a complaint

  1. Email support@loomliving.in with the subject line "Grievance" followed by your order number, if any.
  2. Include your name, contact details, a description of the issue and any photographs or documents that help us understand it.

What happens next

  • We will acknowledge your complaint within 48 hours of receiving it.
  • We will investigate and aim to resolve the complaint, and reply in writing, within 30 days of receiving it. If we need more information, we will tell you and the period runs from when we receive it.

If you are not satisfied

If you are not satisfied with our response, you may contact the National Consumer Helpline or approach the consumer commission that has jurisdiction under the Consumer Protection Act, 2019. For complaints about the handling of your personal data, you may also approach the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023, after using the process above.